De-escalation Skills (half-day session)

Sometimes people respond to circumstances and triggers in ways that can be challenging for workers to manage. Often this is as a result of the person’s distress or frustration and can be exacerbated by environmental factors.

This course will support participants to:

• Understand what is meant by the term 'escalated behaviour', common triggers and when de-escalation strategies are likely to be effective; and
• Practice techniques and strategies using the 3-Step model that can be used in a range of real-life scenarios.
• One of WAAMH's most popular courses with community service organisations, local councils, government departments, and health services. This half-day course will aim to blend some theory and some practice to prepare participants to carry out de-escalation across a variety of work environments.

Target Audience: This course is suitable for individuals and workers in a wide range of frontline and support service delivery roles.

Prices: Full Member $120.00, Associate Member $135.00, Non Member $150.00

This is a public event open to the whole community.